Skip to main content
the most fun kids can have using microsoft office
Copyright

FAQ's

Can Max’s Toolbox 2007 be installed silently?
Yes. The following steps outline our supported method to perform a silent installation of Max’s Toolbox 2007.
1. On a test PC, select start, run.
2. Copy the entire setup folder from the CD to a network location.
3. Type in <path>\setup.exe /r where <path> is the location of the setup.exe
4. Run through the installation entering the appropriate details. This will create a response file in the Windows directory called "setup.iss". This will contain the user details and the serial number.
5. Copy the setup.iss into the setup folder from step 2. This can be a network location or local location.
6. For all future silent installs, you will simply need to run the <path>\setup.exe /s and the installation occurs without any user intervention.

From this point you could use Active Directory and a Group Policy to start the silent installation for as many PCs as your license covers.
Can I use Max’s Toolbox 2007/2010 on a PC with Office 2003 and Office 2007?
Max’s Toolbox is not supported on a PC with two versions of Office.
Which version of Microsoft Office is required to run Max’s Toolbox 2007/2010?
Max’s Toolbox 2007/2010 requires Microsoft Office 2007 or Microsoft Office 2010. If you have Office 2000, Office XP or Office 2003, please consider our related product, Max’s Toolbox.
When I attempt to launch MaxWrite, I receive "Could not perform requested function".
This Max’s Toolbox 2007 error is triggered when the user information fields have been left blank in your installation of Office 2007. The easiest way to correct the error when it appears in a user's Windows account, is by filling in the User name and Initials fields for the user account in Microsoft Word, as described below.
1. Launch MS Word 2007
2. Click the Office button in the upper left hand corner of the Office window.
3. Click the Word Options button.
4. In the Word Options dialog, fill in the fields for User name and Initials.
5. Click OK and close out of MS Word 2007.
You should now be able to launch Max’s Toolbox 2007 in this user's Windows account without problems.
After uninstalling Max’s Toolbox 2007, I still see some of the program’s shortcuts in my Vista Start menu.
If this should happen, rebooting your Vista computer will make these shortcuts go away.
Can you have a version of MS Word and MaxWrite open at the same time?
No. Max’s Toolbox 2007/2010 (MXTB) is designed to only allow a single document to be opened at a time, to cater to younger children. All documents saved from MXTB are native Microsoft Office documents and therefore can be opened later in Word, Excel, or PowerPoint.
: If children want to email a document created in Max’s Toolbox 2007/2010 to their parents, will it open?
Yes, if the parents have Microsoft Office, or programs that can open Microsoft Office files. All files in Max’s Toolbox are saved with MS Office file extensions which are compatible with Office 2000, Office XP, Office 2003, Office 2007 or Office 2010.
There are no sounds or movies in MaxShow© after installing Max’s Toolbox
This was a bug in an early release of Max’s Toolbox. Please download or contact your reseller to obtain the latest version of Max’s Toolbox for your version of Office.
Max's Toolbox© does not recognise valid registration code
When launching Max's Toolbox© the product does not remain registered when using a valid registration code. The current user logged on does not have administrative permission to record the registration code.

Resolution
1. Log onto the PC as a user with Administrative permission.
2. Launch Max's Toolbox©.
3. When prompted to register, click the green tick.
4. Enter the registration code, click the green tick.
5. A dialog will display confirmation that Max's Toolbox© is now registered.
6. Log on as a user without Administrative permission and enjoy using Max's Toolbox©.
No speech output
When logged on as a user with no administrative privileges, speech output from 'Peedy' is not audible.
Full Control registry key permissions for the TTS3000 range of text-to-speech engines are only set for administrators.

This issue is documented in the installation guide provide on the Max’s Toolbox CD.
Max's Toolbox© error occurs on launching the product
On the second launch of a Max's Toolbox© application, Max's Toolbox© displays the following error: Could not perform the requested function. The Office Clipboard is out of memory and thus does not allow the Max's Toolbox© toolbars to be created.

This was a bug in versions of Max’s Toolbox prior to 2.4. Please download or contact your reseller to obtain the latest version of Max’s Toolbox for your version of Office.
When launching Max's Toolbox error number '429' with description 'ActiveX component can't create object' Localisation.Construct()
This error occurs when the language version of Max's Toolbox does not match the Windows Locale. If you are using Max's Toolbox UK version your computer needs its Windows Locale to be English (United Kingdom). If you are using Max's Toolbox Australian version your computer needs its Windows Locale to be English (Australia).
To fix this problem you need to change the Windows locale by:
1. Open Control Panel
2. Select Regional Settings or Regional and Language settings.
3. Change Locale to be English (Australia) or English (United Kingdom) depending on the version of Max's Toolbox you have installed.
4. Click the Trusted Sources tab, select the check box next to the Trust all installed add-ins and templates option.
5. Click the Apply button.
6. Click the Close button.
Max's Toolbox errors whilst running under a limited user account
When trying to launch any Max's Toolbox, an error message may appear Application Alert error.
This was a bug in version 2.0 of Max’s Toolbox. Please download or contact your reseller to obtain the latest version of Max’s Toolbox for your version of Office.
Important information for upgrading to Max's Toolbox 2.4
For Max's Toolbox 2.4 Australian and United Kingdom there have been significant changes which apply the default (standard) and group configuration settings. Prior to upgrading to Max's Toolbox 2.4 please download the relevant upgrade file and the Maxs Toolbox Config Upgrade Tool.
Download your localised Upgrade Guide and Maxs Toolbox Config Upgrade Tool
• Click on the following link to download the UK Upgrade Guide
• Click on the following link to download the Maxs Toolbox Config Update UK Tool
• Click on the following link to download the AU Upgrade Guide
• Click on the following link to download the Maxs Toolbox Config Update AU Tool
MaxShow only prints to the Default Windows printer
When a user prints to any configured printer in MaxShow, the print job only prints on the Default Windows printer specified on the local PC.
To workaround this problem, you need to set the Default Windows printer on the local PC as the printer you wish to print to in MaxShow.
: Inserted Page Border do not appear in the document
When selecting a page border and clicking the Ok button, the page border does not appear in the MaxWrite document. Microsoft Office XP© does not install Page Border Art by default.
Using your original Microsoft Office XP© CD you need to install/add the Page Border Art feature.
: Max's Toolbox does not function with Mandatory Profiles
When launching any of the Max's Toolbox/Scholastic Keys applications from a mandatory user profiles, the application reports an error. Note the application functions when logged in as an administrator.
To workaround this problem, disable Mandatory Profiles.
When launching MaxWrite on a PC that has Adobe Acrobat 6.0 an application error occurs
This issue occurs on Microsoft® Windows 2000 or Microsoft® Windows XP operating system and Microsoft® Office XP or Microsoft® Office 2003 where Adobe Acrobat 6.0 has been installed. Adobe Acrobat 6.0 and Max's Toolbox try to add their toolbars into Microsoft® Word at the same time.

Workaround is to temporarily disable the Adobe Acrobat Toolbars.

1. Close all Office applications including Microsoft Outlook.
2. Remove the Adobe "PDFMaker.dot" from the following location C:\Program Files\Microsoft Office\Office 10\Startup.

When launching Max's Toolbox, error 419 occurs on Windows 98SE
This issue occurs on Windows 98SE operating system where the Windows Script is prior to version 5.6. The Windows Script is a component of Internet Explorer version 6.x and is required for Max's Toolbox to function.

In order to resolve this issue Windows Script needs to be updated to version 5.6.

1. Close all Office applications including Microsoft Outlook.
2. Click on the following link Windows Script 5.6 to download the executable.
3. A File Download dialog box will appear.
4. Click the Save button, select the save in location as the Desktop, and click the Ok button.
5. Once the download is complete, double click on the scr56en.exe and follow the prompt to install.
.
MaxShow© freezes after playing a presentation.
Known problem when a COM Addin program is interfaced with Microsoft PowerPoint 2002 running on a Microsoft Windows 9x/ME operating system.

Resolution
1. Click the link to download the hotfix.
2. Once the hotfix is downloaded simply run it by double clicking on it and follow the prompts.
3. Next you will have to enable MaxShow to be connected again to Microsoft PowerPoint 2002.
4. From the Start menu select Run.
5. In the Run dialog box type regedit and click the OK button.
6. In the Registry Editor expand the keys as illustrated until you reach the MaxShow.Connect key.
7. Double click on the LoadBehavior value.
8. The following dialog box will be displayed.
9. In the Value data textbox change the value from 2 to 3 and click the OK button.
10. Close the Registry Editor.
: When exiting MaxShow an unknown PowerPoint.exe error occurs. The exception unknown software exception (0xc0020001) occurred in the application at location 0x7c812a5b. Click OK to terminate the program.
This is an incompatibility between Max's Toolbox© and Scholastic Keys© and Microsoft Student 2006 which does not have a resolution at this stage.
Insert Clipart causes a Run-time Error 398 and stops responding.
Issue occurs when Windows System Font is set to a dpi greater than 96dpi (the default).

1. Click Start button, select Control Panel.
2. Click Display, click the Settings tab, and then click Advanced.
3. Click the General tab.
4. Set your DPI to Normal Size (96dpi).
5. Click OK twice and reboot your PC. Let XP update the fonts if required.
: MaxWrite© does not launch, Microsoft Word launches instead.
If MaxWrite has failed to launch, the MaxWrite add-in will end up in the Disabled Items list.

To re-enable MaxWrite, please follow the instructions below:
1. Ensure all Office applications including Outlook are closed.
2. Launch Microsoft Word.
3. Click the Help menu, select About Microsoft Word option.
4. Click Disabled Items button.
5. Select the Max's Toolbox: Maxwrite (msmwlib.dll) add-in and click Enable.
6. Close Microsoft Word.
7. Reboot the PC and then log on to the PC.
How do I update my version of Microsoft® Office to the required Service Pack so I can run Max’ Toolbox?
There are two methods for installing the required Microsoft® Office service packs.
Very Important
To implement the Office upgrade process it is essential that you are logged onto your PC as an Administrator and that you have the original Microsoft Office installation CD on hand that was used to install Office to your computer. During the upgrade process, you may be asked to insert this installation CD and if the CD cannot be provided at this point you could damage your Office installation. It is important that you use the exact CD that was used to install Office to your computer because a mismatch could result in an error. (If Office was not installed from a CD, but from a share-point on your network, then this pathway and share-point must still be valid.)
Method 1: Using Max’s Toolbox to update Office
You can install and run Max’s Toolbox versions 2.3 and higher without the required Service Packs but you will get a reminder message every time you try to launch the program. This is particularly useful if you do not have an Internet connection to download updates directly from the Microsoft website. The reminder message asks: “Do you want to update Microsoft Office now?” Click “Yes” to this and follow the on-screen instructions. Please remember that you must be logged onto your PC as an Administrator to update your Office installation.
Method 2: Update Office Online
You can also update your Office installation online by allowing Office to connect directly to the Microsoft webpage where it can download the latest service packs and hot fixes. If you have an Internet connection this is really the best option because Microsoft will scan your installation and offer you exactly what you need to fully update Office on your computer. Also, this method will ensure that you have the most up-to-date Office corrections.
1. Launch Microsoft Word
2. From the Help menu, choose Office on the Web (If a world map appears, click on your region.)
3. Click “Check for Updates” on the next 2 screens.
To obtain the latest Office 2003 updates from Microsoft, follow these steps:
1. Launch Microsoft Word
2. From the Help menu, choose Check for Updates.
3. On the next screen, click Check for Updates again.
Microsoft will scan your computer for needed updates and initiate an Office update if necessary.

Online Chat Support

Help (new window)
Sign In
Max Tool logo